I did not receive a confirmation SMS/email for a transaction I am charged for.

If the booking is confirmed, you should be able to see an active ticket under the 'Purchase History' on the app/website.

You can use the 'Resend Confirmation' feature at the bottom of the web page to get your confirmation.

In case you cannot see an active booking for the transaction that you have done, please contact us at  lkhelpdesk@bookmyshow.com, LIVE CHATS. We will help you with the exact status of your transaction.