I did not receive a confirmation SMS/email for a transaction I am charged for.
That seems like a concern, In case you have done a transaction and have seen the confirmation page however have not received any confirmation What's App/SMS/ EMAIL.
Please follow the below steps:-
App: you'll find the option to resend the confirmation under the purchase history
Website: in the top right corner of the website and select 'Resend Booking Confirmation'.
M ticket: all you need to do is scan the bar-code and gain access into the cinema.
NOTE: In case the confirmation page did not show up and after following the above steps you are unable to get the confirmation, there is a possibility that the transaction might have failed. If the amount is charged for failed transaction, you'll receive the refund within 4 to 5 working days. It may take a bit longer 10 working days for nationalized bank. If it's a wallet transaction amount is refunded within 24 hours.