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Knowledge base
FAQ's Sri Lanka
Ticket Booking Queries
14
Connectivity/Something is not right here issue while booking
Advance booking on BookMyShow
Booking tickets without a Credit Card
Choose the preferred Seats
Cut Off Time for Booking Tickets
Age Limit
Bulk bookings
Maximum tickets to book in a transaction
Convenience fee for online booking (IHF)
Sold Out
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Show Cancellations
1
Refund for cancelled shows
Confirmation Related
5
Resend Confirmation Feature
Is the confirmation SMS enough?
Booking Purchase History
Booking Status
Unable to take printouts for ticket collection
Refund
3
Refund for a failed transaction
My amount was charged, but I have not received the SMS/Email confirmation.
It's been already 5-7 working days I haven't received the refund yet.
Cinema Related
6
Information on 3D Glasses
Feedback for Cinema
I did not get my tickets at the cinema
Baggage
Outside Food at the Cinema
Lost & Found at the Cinema
Website Usage
3
Locations to book tickets
Usage of Cookies
Drop Down list not working
General
4
Forgot Password
Unsubscribing from Emailer
Event Listings
Need Assistance!
Payment Related Queries
7
CVV Code
Timed Out
Security of Credit Card Information
Ticket booking using International card
Credit Card Payment Rejected
Procedure after registering with VBV/MSC
American Express Cards
Transaction Related
2
Transaction not going through
Unlimited Transactions